About us
Empowering lives with compassionate care is not just our mission, it's our guiding principle. At Instant Home Health Care Center, we believe that every individual deserves to receive care that goes beyond medical treatment, where every step brings comfort, every touch brings healing, and every moment embraces dignity.
Who We Are
Instant Home Health Care Center (IHC) is a premier home healthcare service provider, headquartered in the United Arab Emirates (UAE) with a parent company based in Australia. We cater to individuals and families seeking reliable, compassionate, and personalised healthcare in the comfort of their own homes.
Our Mission
Our mission is to revolutionize home healthcare by setting new industry standards for personalized clinical care delivered directly to patients' homes. We are driven by compassion and collaboration to enhance the quality of life for our patients, empowering them with independence and dignity. Through continuous innovation, advanced technology, and a patient-centric approach, we strive to be a trusted partner, making a positive impact on lives globally.
Our Vision
We envision a future where individuals worldwide can experience the highest standards of personalised and compassionate home healthcare. We aspire to be the most admired and trusted home healthcare institution, setting new benchmarks in quality care for each patient. We believe home healthcare can transcend borders, enhancing the overall quality of life for patients and families around the world.
Our Values
Diversity
We embrace and celebrate the
diverse backgrounds and beliefs of
our patients, team members, and
the communities we serve. Our
inclusive approach ensures that
every patient receives care that is
sensitive to their unique cultural
and personal needs.
Safety
The safety and well-being of our
patients and team members are
our top priorities. We implement
rigorous safety protocols to
create a secure environment,
mitigating risks and promoting a
safe and nurturing atmosphere
for everyone.
Compassion
We deeply care about the
well-being and emotions of our
patients, their families, and each
other. Our team approaches
caregiving with genuine concern,
kindness, and understanding,
ensuring that every interaction is
filled with empathy and
compassion.
Respect
We value individuality and
dignity of every person we serve
and treat them with the utmost
respect. We listen attentively to
their needs, preferences, and
concerns, recognising their right to
make decisions about their
healthcare.
Collaboration
Our healthcare professionals work
as a cohesive team, collaborating
with each other, patients, and their
families. Open communication and
shared decision-making ensure
that the best possible care plans
are developed and executed.
Continuous
Improvement
We believe in always striving for
better outcomes and
experiences for our patients.
Through regular feedback,
self-assessment, and embracing
innovative practices, we are
committed to continuous
improvement and bettering our
services.
Integrity
Honesty and ethical conduct are
the foundation of our practice.
We uphold the highest
standards of integrity in all our
interactions, ensuring
transparency, trustworthiness,
and accountability in every
aspect of our services.
Excellence
We are dedicated to providing the
best possible care and support to
our patients. Our team of skilled
professionals continuously strives
for excellence through
evidence-based practices, ongoing
learning, and the pursuit of the
highest quality standards.
Empathy
We understand the emotions and
challenges our patients and their
families may face during their
healthcare journey. With empathy
as a guiding principle, we actively
listen and offer support, enhancing
the overall care experience for all.
Privacy
Safeguarding our patients'
personal and medical
information is of utmost
importance. We strictly adhere to
confidentiality and HIPAA
regulations, ensuring that all
patient records and data are
protected and kept private.
Our Philosophy
At IHC, patient-centered care with a human touch is our core philosophy. We believe home is a place of comfort and familiarity, and our services are designed to preserve that environment. We tailor care plans to meet individual needs and preferences, recognising that every patient has a story. Our approach is guided by compassion, empathy, and respect. We view patients as partners in their care journey and prioritise not only physical well-being but also emotional and spiritual support.
Relax and let our expert caregivers take care of you or your loved ones in the comfort of your own home.
As a DHA-licensed facility, we take pride in our commitment to providing round-the-clock healthcare services to our community. Our 24/7 operational model ensures that individuals in need of medical attention can access care at any time, day or night. Whether it's an emergency situation, urgent medical concern, or simply seeking routine medical assistance outside of regular hours, our facility is equipped and staffed to address a wide range of healthcare needs promptly and efficiently. Our dedicated team of healthcare professionals, including doctors, nurses, and support staff, are available around the clock to provide compassionate care and support to our patients. At our 24/7 facility, your health and well-being are our top priorities, and we are here to serve you whenever you need us.
Our Team
At Instant Health Home Care Center (IHC), knowledge is our greatest asset. Our team comprises highly qualified and experienced doctors, along with paramedics, nurses, physiotherapists, and nutritionists. Together, we ensure that all-round home healthcare services are provided, covering a wide range of medical and non-medical needs.
Each department collaborates closely to ensure comprehensive and holistic care for patients. Information sharing, interdisciplinary meetings, and a patient-centric approach are at the heart of the company's organisational culture, fostering a unified effort to fulfil the mission and vision of Instant Home Health Care Center.
Executive Leadership Team
The executive leadership team consists of top-level management responsible for setting the company's vision, strategic direction, and overall decision-making. It includes the Chief Executive Officer (CEO), Chief Operating Officer (COO), Chief Medical Officer (CMO), and Chief Financial Officer (CFO).
Medical Department
The medical department comprises a team of skilled healthcare professionals. This department includes registered nurses, licensed practical nurses, physical therapists, occupational therapists, speech therapists, and other medical specialists. They are responsible for providing skilled nursing care, therapy services, and specialised medical care based on patients' needs and conditions.
Non-Medical Department
The non-medical department is responsible for providing support services to enhance the overall well-being and daily living needs of patients. This department includes home health aides, social workers, nutritionists, and other non-medical personnel who assist with activities of daily living (ADLs), offer emotional support, conduct social assessments, and provide nutritional counselling.
Quality Assurance and Continuous Improvement
This department focuses on monitoring and improving the quality of care provided. It is responsible for conducting audits, gathering patient feedback, and implementing continuous improvement initiatives to enhance patient outcomes and service excellence.
Technology and Innovation
The technology and innovation department is dedicated to incorporating advanced technology solutions into the company's operations. It includes IT professionals responsible for managing electronic health records, telemedicine platforms, and other digital tools to improve patient care and communication.
Community Engagement and Marketing
This department engages with the community, healthcare organisations, and potential referral partners to raise awareness about the company's services. It handles marketing strategies, community outreach programs, and educational workshops to promote the benefits of home healthcare.
Emergency Response and Safety
This department is responsible for developing and implementing a comprehensive emergency response plan to handle medical emergencies or unexpected situations during home visits. It ensures the safety of both patients and healthcare providers.
Customer Support and Care Coordination
The customer support team provides assistance to patients and their families, answering queries, coordinating appointments, and ensuring seamless communication between patients and healthcare professionals.
Human Resources
The human resources department is responsible for talent acquisition, recruitment, and employee management. They oversee staff training and development, ensure compliance with regulations, and foster a positive and inclusive work environment.
Administrative and Finance
This department manages the company's financial and administrative functions. It includes the Chief Financial Officer (CFO), finance professionals, and administrative staff responsible for financial planning, billing, insurance claims, and general administrative tasks.